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In the Customer's Corner
Customer (could be you) starts to shop around for bundled services for a new home – listens to the radio, television, talks to new colleagues, reads the paper. There are lots of ads for many different service providers. I’ve been told that Verizon FiOs is in town, so is AT&T UVerse, DirecTV, Time Warner cable and Comcast. Wow, choices! Then comes the rest of the story... Lisa Modisette, a Customer Management consultant by trade shares her own experiences, insights, and sometimes frustrations as she fights the good fight from the inside and is just one of the masses like the rest of us on the outside. Send us your stories. Everybody has some...