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In the Customer's Corner
Customer (could be you) starts to shop around for bundled services for a new home – listens to the radio, television, talks to new colleagues, reads the paper. There are lots of ads for many different service providers. I’ve been told that Verizon FiOs is in town, so is AT&T UVerse, DirecTV, Time Warner cable and Comcast. Wow, choices! Then comes the rest of the story... Lisa Modisette, a Customer Management consultant by trade shares her own experiences, insights, and sometimes frustrations as she fights the good fight from the inside and is just one of the masses like the rest of us on the outside. Send us your stories. Everybody has some...
It's 10:00 - Know where your data is?
According to the Federal Trade Commission, the cost of identity theft in 2004 reached $50 billion annually. At the end of 2005, global cybercrime turned over more money than drug trafficking. US Treasury advisor Valerie McNiven told Reuters, "Last year was the first year that proceeds from cybercrime were greater than proceeds from the sale of illegal drugs, and that was, I believe, over $105bn." The numbers are obviously much higher today and this is a global problem that impacts all geographies. Dr. Ron Ben-Natan, one of the world's foremost data security and GRC (Governance, Risk and Compliance) experts explores the issues as they pertain to new telecom, media or computing technologies.
Times, they are a'changing
The Entertainment industry is changing in front of our eyes. Many industry "Giants" are afraid of where the 'Indie's' are coming from. In this column, Paul Morrissey explores the changing times and what is around the corner. Can the Giant move as quickly as the pack that is chasing them????